Our online shopping process is quick, straightforward, and secured with SSL encryption. You don't need to create an account, and regardless of how many items you have in your shopping cart, you only need to check out once. In the "Shop" menu, when you find an item you wish to order, simply select it, then click "Order" and follow these steps:

STEP 1: ENTER YOUR EMAIL

Start by entering your email address. This will allow us to send you order confirmations and updates. In the 'Order Summary' preview, you will see a list of the products you have selected, along with their quantities and prices. If you wish to remove a product from your shopping cart, click "Remove." To change the quantity of an item, simply retype the new amount and press "Enter" to update the shopping cart.

STEP 2: DELIVERY METHOD

Since our prices include international shipping, you don't need to choose your preferred shipping method. Your order will be shipped via DHL Express, but depending on the destination, we may also use other trusted courier services. Orders within Switzerland are shipped by Swiss Post. Proceed to the payment section.

STEP 3: PAYMENT & DISCOUNTS

Now enter your payment information. If you have a promo code, type it in the "Discount Code" box, then click “Apply.” If the promo code is correct, the price will be reduced. If the price does not change, the promo code is either incorrect or has expired. Please send us a message to request another one.

PLEASE NOTE: Promo codes cannot be applied to Outlet purchases. Should a promo code be abused, we reserve the right to cancel your order.

STEP 4: REVIEW & PURCHASE

Lastly, review your order details to ensure everything is correct, and accept the terms and conditions of the payment service. After agreeing to have your personal data processed, as well as accepting the terms and conditions, please click the "Purchase" button to complete your order.

PLEASE NOTE: As a British company, we can only bill clients in GBP. The transaction exchange rate may vary between different payment providers. Möels&Co cannot be held responsible for currency exchange rates and transaction fees applied by payment providers.

Ja, die Kunden sind für die Zahlung der lokalen Steuern und Zölle verantwortlich, die von FedEx oder DHL vor der Lieferung erhoben werden. Leider können wir diese Kosten nicht für jedes Land abschätzen, da Zollgebühren und Steuersätze variieren. Bitte erkundigen Sie sich bei Ihrem örtlichen Zollamt oder verwenden Sie den unten stehenden Rechner, um die Einfuhrkosten abzuschätzen, bevor Sie Ihre Bestellung aufgeben.

https://www.simplyduty.com/import-calculator/

PLEASE NOTE: Möels&Co is not liable for any delays caused by customs clearance in overseas countries. We do not communicate with local customs authorities to clear your order, nor do we cover any costs incurred while your Möels is held by customs.

Die Mehrwertsteuer ist in unseren Preisen nicht enthalten, da wir nicht mehrwertsteuerpflichtig sind. Als britisches Unternehmen müssen wir uns erst dann für die Mehrwertsteuer registrieren lassen, wenn unsere Verkäufe im Vereinigten Königreich einen bestimmten Schwellenwert erreichen. Da 99 % unserer Uhren außerhalb des Vereinigten Königreichs verkauft werden, haben wir diesen Schwellenwert noch nicht erreicht. Die Mehrwertsteuer und alle anderen anfallenden Steuern werden von FEDEX oder DHL vor der Auslieferung verwaltet.

Your payment is 100% secure, processed over HTTPS, and your card information never comes into contact with us. Payment processing is exclusively handled by STRIPE, a third-party credit card processor. All details are transmitted over SSL, which employs a 2048-bit RSA-encrypted channel. SSL functions by guaranteeing that any data transferred between users and websites, or between two systems, remains unreadable. It uses encryption algorithms to scramble data in transit, preventing hackers from deciphering it during transmission.

No, we don’t accept cryptocurrencies, but it’s something we’re considering for the future. Traditional online transactions can cost businesses up to 3% in fees, while crypto offers a more cost-effective solution. Blockchain technology is transforming payment systems by creating a decentralised and more affordable alternative, and we believe it’s the future of payments.

Simply enter your promo code at checkout before finalising your order. Please note that promo codes are valid only for full-price items on our webshop. We reserve the right to withdraw promo codes at any time before their expiration date without prior notice.

No, promo codes cannot be applied to outlet items. If a promo code is abused, we reserve the right to cancel your order.

Yes, you can cancel your order. Here are the guidelines for cancellations.

UK CUSTOMERS: Under the Consumer Contracts Regulations in the United Kingdom, customers have the right to cancel their purchase within 14 days of receiving the goods without needing to provide a reason.

EUROPEAN CUSTOMERS: For EU customers, the rights to cancel a purchase and exchange are protected under the Consumer Rights Directive, which grants similar rights to those in the UK.

INTERNATIONAL CUSTOMERS: For customers outside the UK and EU, we encourage you to reach out to us regarding cancellations, ideally within 24 hours of placing your order or receiving the product.

SHIPPING COSTS ON CANCELLATION: If you decide to cancel your order, you will be responsible for the shipping costs associated with returning the watch unless we have specifically agreed to cover these costs.

REFUND ON CANCELLATION: The refund process will begin once we receive and inspect the watch. A full refund will be issued only if the returned watch is in pristine condition and can be sold at full price. If not, we will refund only 50% of the amount paid by the customer.

RESTRICTIONS ON CANCELLATION: Pre-orders, outlet items, out-of-stock items, items on sale cannot be cancelled. Please refer to our 'Return Policy' in the 'Shipping & Returns' section for further details.

If you wish to cancel your order for any other reason, disputes may be referred to the Consumer Protection Rights in the UK.

https://www.gov.uk/consumer-protection-rights